Steps involved4

We'll guide you through the steps you need to take, from arranging the deceased to be brought into our care to helping you choose and plan a funeral that suits you. We'll keep in touch with you each step of the way, providing regular updates throughout so you can focus on being with your loved ones at the most difficult time.

The UK’s largest direct cremation provider Independent customer service rating of 4.9/5 on Feefo A caring and attentive team here for you and your family 24/7 Nationwide provider operating throughout mainland GB
The UK’s largest direct cremation provider Independent customer service rating of 4.9/5 on Feefo A caring and attentive team here for you and your family 24/7 Nationwide provider operating throughout mainland GB

We’re here for you 24/7. You can call us on 01543 212 000 before a passing to give you and your loved ones time to prepare or you can call us when the time comes. All we need from you is some basic information to start getting your cremation arrangements in place.

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Our caring team will collect the deceased from anywhere in mainland Great Britain, whether your loved one is at home, in a care home or at a hospital. The deceased will be then taken to our professional mortuary facilities before cremation.

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We will prepare your loved one for cremation, bathe them, remove any artificial items and dress your loved one upon request. We will then lay them to rest in the coffin, transport them to the crematorium and we will inform you of the date of cremation.

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The cremation will take place at one of our 41 crematoriums across Great Britain. The coffin is taken through the front door, rested on the catafalque while a song of your choice is played or a moment of silence is respected, then the cremation takes place.

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The ashes can be scattered in the garden of remembrance at the crematorium or hand-delivered back to you within 14 days. You may then like to arrange a memorial service or celebration of life to toast the life of your loved one.

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Looking to arrange a funeral?

We are open 24/7 and will make all the arrangements from taking the deceased into our care to completing all the paperwork. Our customer service specialists will liaise with you to make arrangements for the cremation and keep you updated.

Call us to arrange on 01543 212 000
Arrange a funeral

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
Feefo logo
4.9/5
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4.8/5
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Eileen Matthews, on Trustpilot 21 Feb 2025
Their customer service staff are excellent. I had a dedicated member of staff, Sarah Miller, who went over and beyond to reassure me. Everything was carried out with incredible efficiency and support. I had a bad experience with another direct cremation undertakers and appreciate so much the faultless care and support Distinct Cremation gave me.
Virginia O'reilly, on Trustpilot 21 Feb 2025
The services both Christopher and I received was outstanding from the time we made the call when my aunt passed away. Throughout the time and to the point when my aunt came home even thre driver was so sincere. Thank you.
S&J, on Google 20 Feb 2025
We cannot praise this company enough. We were liaising with Steven, he was professional, kind and totally empathised with us. He contacted us on a few occasions before the cremation to check everything was ok but more importantly were we ok. The cremation went very well, it was simple but very tasteful and everything went as planned. The lady in charge of our cremation was again very professional, kind and caring. We wholeheartedly recommend this company. Thank you all.
Gemma Chambers, on Trustpilot 19 Feb 2025
I cannot thank the team at distinct cremations enough. From the first phone call they were so helpful, kind and compassionate. They kept in touch throughout the whole process from start to finish. We had my dad hand delivered to us yesterday and a phone call today to see how everything went. I would highly recommend distinct cremations over and over again. Everyone that I dealt with on the phone were so caring and really put me at ease at the worst time. From the cost to the whole package from start to finish. They dealt with the whole thing in such a compassionate, professional manor unlike other companies I had been in contact with.
David Teppett, on Google 18 Feb 2025
We were very impressed with ther services the staff were very helpful and considerate especially Sarah thankyou all on behalf of my sons and myself
Tracy Hughes, on Google 18 Feb 2025
Distinct Cremations were very kind, compassionate and empathetic when I called recently to tell them my Aunt had passed away. My Aunt had already arranged and paid for an unattended Cremation with Distinct Cremations. Maxine was very helpful and caring whilst going through the order of everything and all the legal requirements needed. I was very reassured that my Aunt was well cared for and was treated with no less dignity and respect than had she chosen an attended funeral. Arrangements were made to bring my Aunts ashes back to me a week after her cremation and they were delivered very efficiently and with care by Chelsea who was lovely. I highly recommend Distinct Cremations, their service is outstanding. ReplyLike
Lorcan Morgan, on Google 17 Feb 2025
Perfect service. Highly respectful and thoughtful during a really tough time. Literally can’t fault them. Highly recommend.
Lisa Russell, on Google 4 Feb 2025
Delicately handled my husband cremation with care and thoughtfulness. Very informative through the whole process which can be a difficult and confusing time. The staff are very kind and considerate and helped me through the process Would definitely recommend
4.9/5
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4.9/5
Google g icon
4.8/5
Trustpilot logo
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What to do when someone dies at hospital

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What to do when someone dies at home

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What to do when someone dies in a care home

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Bereavement support & guidance

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How long after a death is a cremation?

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How do I register a death?

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