Bereavement Support FAQs

Arranging my funeral plan was straightforward and easy with Distinct Cremation. I chose their basic cremation option and found their customer service and attention to detail splendid. If they take care of me in death as they have in life, no worries, lol.

The team have been amazing during dealing with the death of two family members in a very short period of time . We dealt mainly with Yasmin who has been do helpful and understanding during our time of loss. As result of the service provided during this time further family members have decided to proceed with booking such services for themselves for the future.

Very helpful with difficult decisions. No pressure sales as with other funeral services I approached. Also very good price in comparison with others.

From my first interaction requesting a guide to my conversation with Sophie, I cannot fault the service I've received. All my questions have been answered in a way that I can understand what I am being offered and what I have asked for. All processes and procedures have been explained and I have been given ample time to research other possible companies and I haven't felt pressurised or been given the 'hard sale'. On the service i have received so far I would highly recommend them to family and friends

Bought a policy online which was quick and simple to do and then received a courtesy call from Distinct Cremations to make sure that I was happy with my purchase. Very professional.

I had no idea where to go when my mum passed away. We had discussed that she wanted to be cremated, but that was it. My partner saw Distinct Cremations on our local Crematorium website, as they work with them. I didn't want loads of fuss, or to go into an office. Just a lovely personal service. Distinct Cremations went above and beyond in every area. I picked my options on the website, nice and simple, to get an idea of my quote. Then had a lovely discussion on the phone with Dan. We talked about all the options I wanted and he was so thougthful, sincere and genuinely supportive, I was really nicely surprised. It was really simple to put the order through and to pay for. Since then I have had a singluar, regular contact called Grace who looked after me every step of the way. The professionalism and compassion of the staff at Distinct Cremations is second to none. I was informed at every step with what was going to happen. They regularly checked in with me, to make sure I was doing ok. The service and celebrant Carol Porter was incredible. Everything happened exactly as planned. I couldn't have wanted anything better. The ashes were delivered to me at home, I had the standard box for them to be delivered in. The gentleman who delivered them was really kind and compassionate also. They came in a really nice blue box. Thank you for making one of the worst times of my life as easy as it could have been. I would highly recommend Distinct Cremations to everyone. I would definitely use them again myself.

I purchased a cremation plan for my wife and myself. It was very easy to do and so far everything is fine. Just hope I don"t need to use it for a while. Bob