Customer experience is our number one priority at Distinct Cremations and we strive every day to create the best service possible for the families who come to us on a daily basis.
Below are the funeral plan and direct cremation reviews we've received from customers via the independent third party customer review websites Feefo, Trustpilot and Google.
I was dealing with the cremation of my father in law who had bought a cremation plan. It was a very simple process from start to finish. Distinct Cremations were very responsive and helpful. Everything was done via email and on the phone. The whole thing was managed by Kerry and she was professional and sympathetic throughout
Our Son in Law introduced us to Distinct Cremations as he had recently taken out a plan with them. When I applied by phone they were very helpful and within a few days we received our information packs which we filled out and purchased our plans.
Excellent customer service and consideration given to the difficulties surrounding the organisation of a direct cremation. I was not sure how it would be managed. However, I need not have worried. Maxine helped with getting better understanding of the process from start to finish. I was exceptionally pleased with everything including the day of the cremation for my mother. I would not hesistate to recommend Distinct Cremations to anyone. Thank you.
My wife and I researched several pre-paid funeral plans before opting for one with Distinct Cremations. We chose Distinct Cremations because they offered the most comprehensive service for our chosen plan. Leah was very pleasant and most helpful when we telephoned to set up the plan, with the whole process being very straightforward.
I would like to convey my thanks on behalf of our family to everyone at Distinct Cremations for their outstanding service from the initial enquiry about their services through to the conclusion and receiving back of our loved one's ashes. The communication throughout the whole process from Maxine who was our appointed point of contact was very supportive, compassionate and professional. She kept us updated as to the key stages of the process and answered all the questions that arose. Having used Distinct Cremations for the first time, I would have no hesitation in contacting them again should the need arise as they reduced the stress from beginning to end and grateful for their patience and understanding