Arrange a cremation today_ Distinct Cremations

If you don't know where to start when choosing the right funeral plan, you can find helpful guides, checklists and advice from our experts below.

Funeral Plans Frequently Asked Questions

This FAQ section is based on questions we're often asked by our customers about funeral plans.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 1

At Distinct Cremations, we offer both unattended and attended funeral plans delivered with dignity and care.

Our funeral plans include every aspect of the cremation arrangements so when the time comes there will be nothing more for your family to pay. We deliver all of the services ourselves including transport, care at our mortuary, cremation at one of our crematoriums and the return of the ashes. Our caring team is there to offer support throughout with both paperwork and making the arrangements.

No - We can’t send ashes overseas directly, however we can help you to make the arrangements to do so yourself.

For funeral plans, you can pay half of the cost upfront as a deposit and the remaining amount over six monthly instalments.

If you’ve chosen an attended cremation, you’ll be able to pick which of our crematoriums your funeral will take place at. A direct or attended cremation will take place in your region (where possible). We recommend you let your family and friends know of your plans in advance if you’re having an attended funeral at one of our crematoria.

Funeral plans are prepaid service agreements where the money required is typically invested in a secure Trust Fund until the time it’s needed. A funeral plan guarantees to cover the services that were listed at the time the plan was taken out. With a funeral plan there’s no need for any medicals assessments or health and lifestyle questionnaires.

Life insurance is a type of insurance that pays out an agreed cash sum should you pass away while the policy is in force. A life policy will pay an agreed amount which could be used to help pay for a funeral or clear outstanding debts but does not guarantee to cover any specific costs.

Learn more about funeral plans and life insurance in our detailed guide.

There are a few ways to pay for a funeral plan. As a one-off payment, you can pay by credit card, debit card or cheque. If you're paying monthly over 12 months you must pay via direct debit. If you're paying over 5 or 10 years you must pay by continuous card payment.

If you’ve already taken out a funeral plan with us, then no. The price you’ve paid is guaranteed with no additional costs if funeral costs do increase in the future. However, the price of new plans may increase from what you see today.

You need to be over the age of 18 to take out a funeral plan. For 5 & 10 year instalment plans you must be aged between 50 & 74 when you purchase your funeral plan.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
Feefo logo
4.9/5
Google g icon
4.8/5
Trustpilot logo
Read all our reviews
Anonymous, on Feefo 20 Nov 2024
Great smooth service. Always keep you up to date and carried out my Dad’s wishes exactly how he wanted.
Anonymous, on Feefo 10 Nov 2024
Team Distinct Cremation especially Kerry for making this difficult time for us easier you meet all our needs Thankyou so much for your support.
Ian Prout, on Feefo 9 Nov 2024
I lost my dad on the 20th spet 2024. I had no idea where to start only what he wanted. I done some research and found Distinct Cremations but looked into there feedback first before I decided. I contacted Distinct due to it being a family run company. I spoke to a lady called Kerry who was FABULOUS. Kerry took me through everythink inc the process from start to finish. As you can imagine i was feeling really upset but as soon as I started speaking to Kerry she made not only feel alot better but I new my dad was going to be really looked after which made me feel alot more settled which towards the end of the call Kerry had me smileing and laughing which my Dad would have loved. Kerry kepted in touch all the way and the first thing was how am I, am I ok. What i also liked is I didnt feel like Dad was just a number and the conversation wasn't read like a sales person would do off a sheet of paper trying to sell you something eg like a robot. Nothing was to much trouble i even got to send photo's up to Kerry which was to be placed into Dad's coffin with him. I also got to choose a beautiful made woodern Box to keep my Dad's ishes in which was not expensive and i'm so glad I opted for as its beautifuly made. Ishes got delivered by hand to which I had a call to let me know what time. The gentleman who dropped the ashes off a big credit to him also as he asked about dad and that also made me feel happy as he didn't know me or dad but he said it was a pleasure to bring Dad to me which give me that nice warm in my heart. I would like to Thank everyone at Distinct Cremations for looking after Dad but most of all to Kerry and all that she done for me your all amzeing and Thank You for taking care of my Dad for me ***
Elizabeth Byrne, on Feefo 9 Nov 2024
Courteous service from start to end. All questions were answered promptly. It was very reassuring to know that my friend was in good hands and I didn't need to do anything until his ashes were returned to me.
Geraldine , on Trustpilot 7 Nov 2024
Very easy to set up, clear and concise instructions, good choice of plans. Recommended by my niece who was very pleased with her experience.
Paul Exley, on Trustpilot 7 Nov 2024
I chose Distinct Cremations over the others as they came across as the most sincere, honest and professional. Dealing with the Distinct team is very reassuring and nothing is too much trouble; they want to ensure that the customer is totally satisfied and comfortable with every stage in the process. I am wholly confident and delighted with the whole process and recommend Distinct Cremations without hesitation.
Pat Wenham, on Google 7 Nov 2024
Very friendly and helpful
Jacqueline Bruntz , on Trustpilot 6 Nov 2024
On line plan set up was very easy to navigate. Low cost money payment plan and follow up service is second to none. I highly recommend this company.
4.9/5
Feefo logo
4.9/5
Google g icon
4.8/5
Trustpilot logo
Read all our reviews