Arrange a cremation today_ Distinct Cremations

If you don't know where to start when choosing the right funeral plan, you can find helpful guides, checklists and advice from our experts below.

Funeral Plans Frequently Asked Questions

This FAQ section is based on questions we're often asked by our customers about funeral plans.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 1

At Distinct Cremations, we offer both unattended and attended funeral plans delivered with dignity and care.

Our funeral plans include every aspect of the cremation arrangements so when the time comes there will be nothing more for your family to pay. We deliver all of the services ourselves including transport, care at our mortuary, cremation at one of our crematoriums and the return of the ashes. Our caring team is there to offer support throughout with both paperwork and making the arrangements.

No - We can’t send ashes overseas directly, however we can help you to make the arrangements to do so yourself.

For funeral plans, you can pay half of the cost upfront as a deposit and the remaining amount over six monthly instalments.

If you’ve chosen an attended cremation, you’ll be able to pick which of our crematoriums your funeral will take place at. A direct or attended cremation will take place in your region (where possible). We recommend you let your family and friends know of your plans in advance if you’re having an attended funeral at one of our crematoria.

Funeral plans are prepaid service agreements where the money required is typically invested in a secure Trust Fund until the time it’s needed. A funeral plan guarantees to cover the services that were listed at the time the plan was taken out. With a funeral plan there’s no need for any medicals assessments or health and lifestyle questionnaires.

Life insurance is a type of insurance that pays out an agreed cash sum should you pass away while the policy is in force. A life policy will pay an agreed amount which could be used to help pay for a funeral or clear outstanding debts but does not guarantee to cover any specific costs.

Learn more about funeral plans and life insurance in our detailed guide.

There are a few ways to pay for a funeral plan. As a one-off payment, you can pay by credit card, debit card or cheque. If you're paying monthly over 12 months you must pay via direct debit. If you're paying over 5 or 10 years you must pay by continuous card payment.

If you’ve already taken out a funeral plan with us, then no. The price you’ve paid is guaranteed with no additional costs if funeral costs do increase in the future. However, the price of new plans may increase from what you see today.

You need to be over the age of 18 to take out a funeral plan. For 5 & 10 year instalment plans you must be aged between 50 & 74 when you purchase your funeral plan.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.8/5
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Anonymous, on Feefo 19 Dec 2024
perfect service thank you
Richard Ingram, on Google 18 Dec 2024
My wife and I decided to sort out our funeral arrangements we looked at various brochures phoned all the major company's .The best one we found was Distinct cremations not the cheapest but the best . The lady who dealt with me was so informative and patient . Everything was explained and all my questions were answered ,I didn't feel pushed into making a decision there and then .This company do really care I've never spoke to anyone in the industry with such knowledge of their company and such compassion when discussing what is a delicate and personal subject . We have recommended this company to my wife's sister and husband and they too have taken out a policy with them . Fully recommended
David Hanbury, on Google 12 Dec 2024
Excellent and caring communication via mail, email and phone. Very impressed with the courtesy and quality of service.
Earl Batty, on Google 12 Dec 2024
Upon deciding what future wishes I wanted I contacted distinct and spoke to a wonderful lady called Sarah Jordan who explained everything I needed to know regarding my future wishes in the most calming, stress free way, Sarah made the whole process feel so natural,where people may find this sort of thing quite a difficult subject to approach, Sarah has an undoubted ,reassuring quality about her and her calming and caring nature shone through like a lighthouse guiding the ship to port, very professional in her attitude and mindful of what the customer may or not need without the pushy type nature of a sales person selling a product, I was so grateful for the input I received and without doubt I would recommend this company for your future wishes to be taken care of, very competitively priced with so many different options to choose from,and also a good financial plan for spreading the cost that makes it manageable for your own personal choice,and most importantly someone who has a good idea of what you are going through but also the reassurance you need to make your final wishes and decisions when the time comes thanks Sarah
Lesley Williams, on Google 29 Nov 2024
Excellent service...Lovely people who deal with enquiries straight away. Would highly recommend
Nick Cotton, on Google 27 Nov 2024
Very friendly and helpful, no hard sales just answers any question you have and send you paperwork to read with application if you want. We called back and did paperwork on the phone for ease, also paid over the phone. They do this on a secure line too so details are not recorded. I am very happy with their sales team.
Anonymous, on Feefo 25 Nov 2024
All staff were wonderful and very caring. Very respectful made a hard time easy to talk about. My moms wedding rings she had 2 off my dad cme back polished and in a lovely purple pouch, a lovely touch. The ashes were delivered to my door by a very smart and well dressed man. Brilliant from start to finish
David Timmis, on Google 24 Nov 2024
We found the lady we spoke to was very helpful explaining every thing in detail, and are very pleased with the service and plan, a good price. We strongly recommend distinct cremations.
4.9/5
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4.9/5
Google g icon
4.8/5
Trustpilot logo
Read all our reviews