Funeral Plans FAQs

If you’re on certain benefits, you may be eligible to receive help from the government towards funeral costs.

Our funeral plans guarantee your acceptance, with no medical questions or additional costs for the elderly or those with pre-existing medical conditions. However, for funeral plans payable over 5 or 10 years we incur additional administration expenses for collecting the monthly instalments and for the purchase and administration of a “whole of life” policy from Scottish Friendly - an authorised and regulated insurance provider.

A direct cremation funeral plan lets you choose and pay for an unattended funeral ahead of time. Planning your own funeral protects your family from funeral costs and ensures your wishes are known for the type of funeral you'd like. If you know you'll be the one making funeral arrangements for someone else in future, you can take out a funeral plan for them for peace of mind.

When the time comes we'll carry out every part of the process and deliver the ashes to your family at no extra cost. Our funeral plans include cremation, fees, collection, care, return of the ashes and much more. For full details of what is and is not covered with our different funeral plan options, please read our price list and terms & conditions.

Yes, you can pay for your funeral plan in 12 monthly instalments or over 5 or 10 years. Terms & conditions apply.

While we can’t arrange the celebration for you we can provide funeral guidance if needed.

Yes, single payments and instalments up to 12 months are held in a secure Trust which is managed by independent trustees. For 5 & 10 year instalment plans we purchase a “whole of life” policy from Scottish Friendly - an authorised and regulated insurance provider. The proceeds of that policy will be used to pay for your chosen cremation at the time of need.

You’ll typically receive your documents within five working days of taking out the plan.

We take pride in offering the deceased a dignified send-off. While in our care we wash their body, wash and comb their hair and dress them before the cremation.