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We understand how important it is to know that the money you spend on a funeral plan is properly looked after. That's why at Distinct Cremations we take measures to ensure your money is kept safe, no matter what the future holds.

The UK’s largest direct cremation provider Independent customer service rating of 4.9/5 on Feefo A caring and attentive team here for you and your family 24/7 Nationwide provider operating throughout mainland GB
The UK’s largest direct cremation provider Independent customer service rating of 4.9/5 on Feefo A caring and attentive team here for you and your family 24/7 Nationwide provider operating throughout mainland GB

To comply with FCA requirements Distinct Funeral Plans Limited must:

  • Hold and invest money received into either an independent trust fund or life insurance policy
  • Have the accounts of the fund independently audited each year by a qualified accountant
  • Have the fund actuarially valued each year by an independent actuary to determine the ability of the fund to meet its obligations to plan holders
  • Ensure the trust is run by professional managing trustees, the majority of which must be independent of Distinct Funeral Plans Limited.
  • Maintain a minimum solvency in the fund of 110% of the fund's liabilities
  • Produce an annual Solvency Assessment Report (SAR) showing the level of solvency of the fund
  • Ensure that the money in the fund is managed by a FCA regulated investment manager
  • Provide detailed data and copies of the annual audited accounts and actuarial valuation to the FCA for review
  • In the event of a failure, plan holder funds are protected by the Financial Services Compensation Scheme
Distinct Cremations

Every customer who takes out a funeral plan with Distinct Cremations is fully protected, whether you're paying with a single payment, over 12 months, 5 years or 10 years. Here's how we safeguard your money.

Paying with...

Single payment or 12 monthly payments

  • Funds from your funeral plan are held in a secure trust managed by trustees
  • Your money can only ever be used towards the cost of your funeral and nothing else
  • When the person for whom the plan is intended dies, we contact the trustees to request a withdrawal which is only approved after cremation arrangements have been made

Paying with...

Payments over 5 or 10 years

  • We purchase a 'whole of life' policy from Scottish Friendly - an authorised and regulated insurance provider - upon receipt of your payment
  • The proceeds of that policy will be used to pay for the funeral at the time of need
  • The policy proceeds are only paid out to Distinct Cremations after the funeral has taken place
Distinct Cremations

If you choose to pay for your Distinct Cremations funeral plan with either a single payment or over 12 monthly payments, the money you pay goes into the legally separate and independent Distinct Funeral Plans Trust. The Distinct Funeral Plans Trust is actively managed and formally audited and valued each year. The Solvency Assessment Report for 2023, which is produced by an independent actuary, was published on 22nd February 2024 and shows the trust is fully funded and has a solvency level of 130.5%, well above the amount it needs to cover all funeral plan costs.

As an added security for plan holders, Distinct Cremations is owned by the Westerleigh Group. The Westerleigh Group is the UK's largest independent cremation services provider. They have crematoriums across the UK and perform over 70,000 cremation services a year. The Westerleigh Group is there to perform the cremation services for Distinct Cremations plan holders.

The trust is independent

The Distinct Funeral Plans Trust is legally separate from Distinct Funeral Plans Limited. It is run by professional managing trustees, who ensure the primary beneficiaries, the funeral plan holders, interests are protected.

All monies are paid into the trust's bank account, which is held with Lloyd’s Bank plc. Royal London Asset Management, a leading UK FCA-regulated investment manager, carefully invests the funds so they grow with inflation. This allows us to guarantee we can cover the services included in your plan.

If Distinct Cremations were to go out of business, you may be entitled to claim compensation from the Financial Services Compensation Scheme (FSCS) if we cannot meet our obligations.

The trust is fully funded

The trust exists to hold and invest the money that plan holders pay. The managing trustees work with Distinct Cremations to ensure that there is enough money to cover the cost of every plan holder’s funeral. The trust’s financial records are reviewed annually by an independent auditor who checks that all the financial records are accurate and comply with laws and regulations.

An actuarial review is then undertaken, which is completed by Zenith Actuarial, who assess and report on the Trust’s ability to meet all its promises and obligations to plan holders from the money it holds. If the trust is 100% solvent, then it has enough money to cover the cost of every plan holder’s funeral. The actuary reported that the Distinct Funeral Plans Trust is 130.5% solvent, meaning it has more money than it needs to cover every plan holder’s funeral.

Our latest solvency report

A copy of our latest Solvency Assessment Report (SAR) is transparently available for you to read below.

Read now

The managing trustees are responsible for managing the money that plan holders pay and their primary responsibility is to protect the interests of funeral plan holders. The managing trustees are supported in their duties by various expert and professional advisers to ensure that the money is prudently invested in a low-risk manner.

Graeme McAusland

Independent Managing Trustee and Chair of the Trustees

Graeme is a Fellow of the Faculty of Actuaries and has more than 35 years’ experience in the financial sector. Graeme currently serves as Non-Executive Chair of Metfriendly and as a Non-Executive Director of The Medical Defence Union, where he chairs the Audit and Risk Committee. He was previously Chief Executive of The Children’s Mutual and Chief Executive of the Funeral Planning Authority.

Simon Richards

Independent Managing Trustee

Simon is a Fellow of the Institute of Actuaries and has a long career in financial services with extensive knowledge of investment solutions involving managing assets against liabilities. Simon has been at Insight Investment for 15 years, where he currently serves as Head of Insurance Solutions. Prior to this Simon held senior actuarial roles at JP Morgan and NPI.

Layton Wilkinson

Managing Trustee

Layton has over 18 years of extensive experience in later-life financial services, funeral plans and life insurance. He is the Managing Director of Distinct Cremations and serves as a Managing Trustee to ensure plan holders' interests are protected.

Distinct Cremations

When you purchase a funeral plan with Distinct Cremations by paying with payments over 5 or 10 years, we will purchase a whole of life insurance policy (which has no surrender or transfer value) from Scottish Friendly, where we are the beneficiary. Upon the death of the person for whom the cremation is for, Scottish Friendly will release the funds. Distinct Cremations will use this to cover the cost of the cremation promised.

Who are Scottish Friendly?

Scottish Friendly Assurance Society are a leading UK mutual life and investments organisation authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

Distinct Cremations' relationship with Scottish Friendly was established in 2022.

How is the money protected?

Scottish Friendly invest the money a customer pays in order to ensure there is enough to cover the cost of the funeral Distinct Cremations has promised to provide. Scottish Friendly will only release the funds from the Whole of Life policy once Distinct Cremations have been notified of the death of the person for whom the cremation is for.

If Distinct Cremations were to go out of business, you may be entitled to claim compensation from the Financial Services Compensation Scheme (FSCS) if we cannot meet our obligations.

Find out more about our funeral plans

A Distinct Cremations funeral plan gives you peace of mind knowing that funeral costs are covered and protected. Acceptance is guaranteed with no medical questions.

You can pay one payment from £1,699 or via monthly payments over 12 months, 5 years or 10 years. Read more about our funeral plans, what's included and the service we provide below.

View our funeral plans

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.8/5
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Anonymous, on Feefo 20 Nov 2024
Great smooth service. Always keep you up to date and carried out my Dad’s wishes exactly how he wanted.
Anonymous, on Feefo 10 Nov 2024
Team Distinct Cremation especially Kerry for making this difficult time for us easier you meet all our needs Thankyou so much for your support.
Ian Prout, on Feefo 9 Nov 2024
I lost my dad on the 20th spet 2024. I had no idea where to start only what he wanted. I done some research and found Distinct Cremations but looked into there feedback first before I decided. I contacted Distinct due to it being a family run company. I spoke to a lady called Kerry who was FABULOUS. Kerry took me through everythink inc the process from start to finish. As you can imagine i was feeling really upset but as soon as I started speaking to Kerry she made not only feel alot better but I new my dad was going to be really looked after which made me feel alot more settled which towards the end of the call Kerry had me smileing and laughing which my Dad would have loved. Kerry kepted in touch all the way and the first thing was how am I, am I ok. What i also liked is I didnt feel like Dad was just a number and the conversation wasn't read like a sales person would do off a sheet of paper trying to sell you something eg like a robot. Nothing was to much trouble i even got to send photo's up to Kerry which was to be placed into Dad's coffin with him. I also got to choose a beautiful made woodern Box to keep my Dad's ishes in which was not expensive and i'm so glad I opted for as its beautifuly made. Ishes got delivered by hand to which I had a call to let me know what time. The gentleman who dropped the ashes off a big credit to him also as he asked about dad and that also made me feel happy as he didn't know me or dad but he said it was a pleasure to bring Dad to me which give me that nice warm in my heart. I would like to Thank everyone at Distinct Cremations for looking after Dad but most of all to Kerry and all that she done for me your all amzeing and Thank You for taking care of my Dad for me ***
Elizabeth Byrne, on Feefo 9 Nov 2024
Courteous service from start to end. All questions were answered promptly. It was very reassuring to know that my friend was in good hands and I didn't need to do anything until his ashes were returned to me.
Geraldine , on Trustpilot 7 Nov 2024
Very easy to set up, clear and concise instructions, good choice of plans. Recommended by my niece who was very pleased with her experience.
Paul Exley, on Trustpilot 7 Nov 2024
I chose Distinct Cremations over the others as they came across as the most sincere, honest and professional. Dealing with the Distinct team is very reassuring and nothing is too much trouble; they want to ensure that the customer is totally satisfied and comfortable with every stage in the process. I am wholly confident and delighted with the whole process and recommend Distinct Cremations without hesitation.
Pat Wenham, on Google 7 Nov 2024
Very friendly and helpful
Jacqueline Bruntz , on Trustpilot 6 Nov 2024
On line plan set up was very easy to navigate. Low cost money payment plan and follow up service is second to none. I highly recommend this company.
4.9/5
Feefo logo
4.9/5
Google g icon
4.8/5
Trustpilot logo
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