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We understand how important it is to know that the money you spend on a funeral plan is properly looked after. That's why at Distinct Cremations we take measures to ensure your money is kept safe, no matter what the future holds.

Over 74,000 cremations a year Independent customer service rating of 4.9/5 on Feefo A caring and attentive team available on a 24/7 phone line Nationwide provider operating throughout mainland GB
Over 74,000 cremations a year Independent customer service rating of 4.9/5 on Feefo A caring and attentive team available on a 24/7 phone line Nationwide provider operating throughout mainland GB

To comply with FCA requirements Distinct Funeral Plans Limited must:

  • Hold and invest money received into either an independent trust fund or life insurance policy
  • Have the accounts of the fund independently audited each year by a qualified accountant
  • Have the fund actuarially valued each year by an independent actuary to determine the ability of the fund to meet its obligations to plan holders
  • Ensure the trust is run by professional managing trustees, the majority of which must be independent of Distinct Funeral Plans Limited.
  • Maintain a minimum solvency in the fund of 110% of the fund's liabilities
  • Produce an annual Solvency Assessment Report (SAR) showing the level of solvency of the fund
  • Ensure that the money in the fund is managed by a FCA regulated investment manager
  • Provide detailed data and copies of the annual audited accounts and actuarial valuation to the FCA for review
  • In the event of a failure, plan holder funds are protected by the Financial Services Compensation Scheme
Distinct Cremations

Every customer who takes out a funeral plan with Distinct Cremations is fully protected, whether you're paying with a single payment, over 12 months, 5 years or 10 years. Here's how we safeguard your money.

Paying with...

Single payment or 12 monthly payments

  • Funds from your funeral plan are held in a secure trust managed by trustees
  • Your money can only ever be used towards the cost of your funeral and nothing else
  • When the person for whom the plan is intended dies, we contact the trustees to request a withdrawal which is only approved after cremation arrangements have been made

Paying with...

Payments over 5 or 10 years

  • We purchase a 'whole of life' policy from Scottish Friendly - an authorised and regulated insurance provider - upon receipt of your payment
  • The proceeds of that policy will be used to pay for the funeral at the time of need
  • The policy proceeds are only paid out to Distinct Cremations after the funeral has taken place
Distinct Cremations

If you choose to pay for your Distinct Cremations funeral plan with either a single payment or over 12 monthly payments, the money you pay goes into the legally separate and independent Distinct Funeral Plans Trust. The Distinct Funeral Plans Trust is actively managed and formally audited and valued each year. The Solvency Assessment Report for 2024, which is produced by an independent actuary, was published on 31st March 2025 and shows the trust is fully funded and has a solvency level of 130.9%, well above the amount it needs to cover all funeral plan costs.

As an added security for plan holders, Distinct Cremations is owned by the Westerleigh Group. The Westerleigh Group is the UK's largest independent cremation services provider. They have crematoriums across the UK and perform over 74,000 cremation services a year. The Westerleigh Group is there to perform the cremation services for Distinct Cremations plan holders.

The trust is independent

The Distinct Funeral Plans Trust is legally separate from Distinct Funeral Plans Limited. It is run by professional managing trustees, who ensure the primary beneficiaries, the funeral plan holders, interests are protected.

All monies are paid into the trust's bank account, which is held with Lloyd’s Bank plc. Royal London Asset Management, a leading UK FCA-regulated investment manager, carefully invests the funds so they grow with inflation. This allows us to guarantee we can cover the services included in your plan.

If Distinct Cremations were to go out of business, you may be entitled to claim compensation from the Financial Services Compensation Scheme (FSCS) if we cannot meet our obligations.

The trust is fully funded

The trust exists to hold and invest the money that plan holders pay. The managing trustees work with Distinct Cremations to ensure that there is enough money to cover the cost of every plan holder’s funeral. The trust’s financial records are reviewed annually by an independent auditor who checks that all the financial records are accurate and comply with laws and regulations.

An actuarial review is then undertaken, which is completed by Zenith Actuarial, who assess and report on the Trust’s ability to meet all its promises and obligations to plan holders from the money it holds. If the trust is 100% solvent, then it has enough money to cover the cost of every plan holder’s funeral. The actuary reported that the Distinct Funeral Plans Trust is 130.9% solvent, meaning it has more money than it needs to cover every plan holder’s funeral.

Our latest solvency report

A copy of our latest Solvency Assessment Report (SAR) is transparently available for you to read below.

Read now

The managing trustees are responsible for managing the money that plan holders pay and their primary responsibility is to protect the interests of funeral plan holders. The managing trustees are supported in their duties by various expert and professional advisers to ensure that the money is prudently invested in a low-risk manner.

Graeme McAusland

Independent Managing Trustee and Chair of the Trustees

Graeme is a Fellow of the Faculty of Actuaries and has more than 35 years’ experience in the financial sector. Graeme currently serves as Non-Executive Chair of Metfriendly and as a Non-Executive Director of The Medical Defence Union, where he chairs the Audit and Risk Committee. He was previously Chief Executive of The Children’s Mutual and Chief Executive of the Funeral Planning Authority.

Simon Richards

Independent Managing Trustee

Simon is a Fellow of the Institute of Actuaries and has a long career in financial services with extensive knowledge of investment solutions involving managing assets against liabilities. Simon has been at Insight Investment for 15 years, where he currently serves as Head of Insurance Solutions. Prior to this Simon held senior actuarial roles at JP Morgan and NPI.

Zoe Tindall-Domon

Managing Trustee

Zoe has been the CFO of our parent company, Westerleigh Group, since March 2021. With over 20 years’ experience as a CFO in multi-site, private equity-backed businesses across numerous sectors including leisure & hospitality, healthcare and technology infrastructure, Zoe is a qualified Chartered Accountant and a graduate of the London School of Economics.

Distinct Cremations

When you purchase a funeral plan with Distinct Cremations by paying with payments over 5 or 10 years, we will purchase a whole of life insurance policy (which has no surrender or transfer value) from Scottish Friendly, where we are the beneficiary. Upon the death of the person for whom the cremation is for, Scottish Friendly will release the funds. Distinct Cremations will use this to cover the cost of the cremation promised.

Who are Scottish Friendly?

Scottish Friendly Assurance Society are a leading UK mutual life and investments organisation authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

Distinct Cremations' relationship with Scottish Friendly was established in 2022.

How is the money protected?

Scottish Friendly invest the money a customer pays in order to ensure there is enough to cover the cost of the funeral Distinct Cremations has promised to provide. Scottish Friendly will only release the funds from the Whole of Life policy once Distinct Cremations have been notified of the death of the person for whom the cremation is for.

If Distinct Cremations were to go out of business, you may be entitled to claim compensation from the Financial Services Compensation Scheme (FSCS) if we cannot meet our obligations.

Find out more about our funeral plans

A Distinct Cremations funeral plan gives you peace of mind knowing that funeral costs are covered and protected. Acceptance is guaranteed with no medical questions.

You can pay one payment from £1,899 or via monthly payments over 12 months, 5 years or 10 years. Read more about our funeral plans, what's included and the service we provide below.

View our funeral plans

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
Feefo logo
4.9/5
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4.9/5
Trustpilot logo
Read all our reviews
Beverley Millington, on Google 3 Oct 2025
I have recently bought Cremation Plans from Distinct and can thoroughly and completely recommend the company to anyone considering purchasing a plan. From receiving my information pack to receiving my plan certificates I was given all the information I needed by fully knowledgeable & friendly staff. Nothing was too much trouble and all my questions were answered. With our plans now in place, we can forget about that which will inevitably happen at some point in the future & just get on with the joy of living. Thank you so much Distinct.
Linda Arthur, on Google 24 Sep 2025
My partner Andy had paid for a unattended funeral plan. When Andy passed I contacted the company to start the proceedings. The service was absolutely amazing and I couldn't fault it. Maxine phoned me and made everything easy at a difficult time. I would highly recommend booking with Distinct Cremations. I am now considering booking mine.
Anonymous, on Trustpilot 24 Sep 2025
Very easy and reassuring process. The staff were very helpful and answered all my questions immediately. All the documents arrived by email and are all self explanatory. Took the discounted 12 month pay off plan. Arranging a cremation plan for the future and for the peace of mind for my wife and I. I feel we are in very professional hands
Tracy Jordan, on Google 18 Sep 2025
Explains well and was given a full knowledge of how it works
Anonymous, on Trustpilot 18 Sep 2025
Maxine was kind and empathetic as well as knowledgeable. She made the whole process easy and calm.
Anonymous, on Feefo 16 Sep 2025
We were treated with respect and consideration though the darkest of times. I honestly could not recommend Distinct Cremations any more highly. A truly respectful and dedicated team.
Anonymous, on Feefo 15 Sep 2025
The service was very personal and thoughtful and the telephone conversations are on a first name basis if this is what you prefer.
Steven Clark, on Google 13 Sep 2025
Maxine, who is the contact I’ve dealt with throughout your services, was excellent. She was so understanding and kind on the phone. The experience couldn’t have been any better. Would recommend Distinct Cremations to anybody. more than happy with the service received. Thank you so much.
4.9/5
Feefo logo
4.9/5
Google g icon
4.9/5
Trustpilot logo
Read all our reviews

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