Customer experience is our number one priority at Distinct Cremations and we strive every day to create the best service possible for the families who come to us on a daily basis.
Below are the funeral plan and direct cremation reviews we've received from customers via the independent third party customer review websites Feefo, Trustpilot and Google.
I was really impressed by the customer service I received which was both sensitive and professional. A special mention to Kerrie who was so helpful, she talked me through the process and ensured everything went smoothly and again was sensitive and professional. At such a difficult time it’s important to feel confident that the cremation plan will be implemented as respectfully and smoothly as possible. This was achieved and I would definitely recommend this company.
We have had the unfortunate need to use the services of Distinct Cremations 3 times in the last 9 months. My experience this April has been that exceptional. Professional but understanding communication and approach led me through the process, which was straightforward and reassuring. Delivery was on time and respectful. Factual but sympathetic communications throughout to let me know what stage we were at. Recommend.
In my time I have had to arrange and plan two funerals and cremations for other people, so I am well aware of the task involved; so I was pleasantly surprised at how easy and simple it was to arrange my own funeral and cremation with Distinct Cremations; everything in the information pack I requested was clear and straightforward and I only had to telephone once just to make sure I had correctly understood the wording on one item. The great bonus is that the selected plan can be amended if the circumstances change in the future, plus I now carry a Distinct Cremations, card with me to inform that there is a prepaid funeral plan in place, and a number to telephone which will set things into motion.
Very straightforward process.
Discreet, polite and proficient attention to my requests and requirements. I would definitely recommend Distinct Creations to anyone, without hesitation. Polite Proficient Professional Excellent service all round. Jeremy R Trowsdale. Heysham, Lancashire.