Direct Cremation Reviews - Distinct Cremations

Distinct cremations were excellent from first point of contact during such a difficult time loosing our much loved brother, Grace kept me updated on a regular basis, the empathy and her professionalism and understanding was amazing, always courteous sympathetic and extremely helpful and a credit to the company.

The service we received for my late mother from Distinct Cremations was superb from start to finish. The staff were sensitive, thoughtful, informative and timely in all aspects of the process. They would ‘check in’ at various points to let us know what was happening and give a chance to feed back. The delivery of my mother’s ashes was dealt with in a respectful and professional manner. Thank you.

My mother passed away recently and had stated she wanted to be cremated. I’ve not previously had to arrange a funeral service, and chose DC based on their TV advert starring Sue Cook. To paraphrase Cook on the advert, I’m glad I did.

I won’t post the name of the customer service agent who I dealt with from start to finish but that person was simply perfect in handling everything, from reassuring me in dealing with a circumstantial issue at the start of the process, right up to the cremation service and all points in-between.

Of course, one has to have an empathetic manner as standard when dealing with the very sensitive subject that is death but with the agent I felt it was more of a vocation, and not just a job. Trying to envisage their side of the conversation, it must be difficult to keep levels of sensitivity and empathy without having the ability to reassure the customer face-to-face, and dealing with the subject of death day in, day out must also effect the emotions of the agent on the other end of the telephone. I can only conclude that it’s a combination of having the role as a vocation, coupled with excellent staff training and monitoring.

It’s strange writing a review where it’s unlikely that I’ll be using the services of DC again but if you are in the sad position of having to arrange a cremation for someone recently lost, you really cannot go wrong in calling Distinct Cremations.

Could not have gone off better very nice people to deal with ,i was very pleased with every aspect of their handling of the passing of my daughter thank you

Very polite and efficient sales person.Dealt with any queries and explained everything fully.Had no hesitation on signing up to a plan.First class service on a delicate matter.

Couldn't ask for a better service all arrangements for the cremation were brilliant with no fus didn't have to worry about anything and the ashes were delivered to me with dignity and pride Thank you 😊