Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 12

Upon arranging a funeral, once you’ve agreed the type of service that you’d like, one of our Customer Service Specialists will take the payment in full, which can be made by credit or debit card.

For those planning ahead, we offer funeral plans that can be paid for upfront or in monthly instalments, allowing you to arrange and pay for your funeral in advance.

A cremation without mourners present suits those who'd like to minimise funeral costs, avoid the confines of tradition or keep the send-off as straightforward as possible. Choose a no-fuss cremation conducted with the utmost professionalism.

Our no fuss funerals start at £1,199 for a direct cremation without mourners or a service. Attended cremations begin at £1,899 where you can choose between a 30 or 60 minute service. Prices vary based on the service options you choose.

There’s no limit on how many people can attend a wake, only as many as the organiser and venue are comfortable with.

Our Unattended Direct Cremation Plan has received the top rating of 5 stars by the experts at Fairer Finance, a leading independent reviewer of consumer finance.

The FSCS is an independent service set up by the UK government to protect consumers when a financial firm fails. For example, if Distinct Cremations were to go out of business, the FSCS will protect every person who has taken out a plan with Distinct Cremations and provide them with a choice of a replacement funeral plan from a regulated provider or cash compensation.

You can find more information on the FSCS's website.

Different people can register a death including a relative, a friend, an official from the hospital where the death occurred, the owner or staff in a care home or someone who was present at the death.

At Distinct Cremations we offer an alternative to a traditional funeral director. Our [location] direct cremation services can be arranged entirely from the comfort of your own home. Our empathetic and respectful team can support you in arranging a direct cremation over the phone and help you fill out all necessary paperwork.

Unlike a traditional funeral, a direct cremation is simple, fuss free and low cost. As a direct cremation is an unattended funeral service your family and friends can come together at a different time in a more personal and meaningful place to share memories of your loved one and pay their respects.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.8/5
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Anonymous, on Feefo 28 Mar 2025
The team have been amazing during dealing with the death of two family members in a very short period of time . We dealt mainly with Yasmin who has been do helpful and understanding during our time of loss. As result of the service provided during this time further family members have decided to proceed with booking such services for themselves for the future.
Lisa Matthews, on Feefo 22 Mar 2025
Very helpful with difficult decisions. No pressure sales as with other funeral services I approached. Also very good price in comparison with others.
Anonymous, on Feefo 19 Mar 2025
From my first interaction requesting a guide to my conversation with Sophie, I cannot fault the service I've received. All my questions have been answered in a way that I can understand what I am being offered and what I have asked for. All processes and procedures have been explained and I have been given ample time to research other possible companies and I haven't felt pressurised or been given the 'hard sale'. On the service i have received so far I would highly recommend them to family and friends
Anonymous, on Feefo 10 Mar 2025
Bought a policy online which was quick and simple to do and then received a courtesy call from Distinct Cremations to make sure that I was happy with my purchase. Very professional.
Debbie Burchell, on Feefo 8 Mar 2025
I had no idea where to go when my mum passed away. We had discussed that she wanted to be cremated, but that was it. My partner saw Distinct Cremations on our local Crematorium website, as they work with them. I didn't want loads of fuss, or to go into an office. Just a lovely personal service. Distinct Cremations went above and beyond in every area. I picked my options on the website, nice and simple, to get an idea of my quote. Then had a lovely discussion on the phone with Dan. We talked about all the options I wanted and he was so thougthful, sincere and genuinely supportive, I was really nicely surprised. It was really simple to put the order through and to pay for. Since then I have had a singluar, regular contact called Grace who looked after me every step of the way. The professionalism and compassion of the staff at Distinct Cremations is second to none. I was informed at every step with what was going to happen. They regularly checked in with me, to make sure I was doing ok. The service and celebrant Carol Porter was incredible. Everything happened exactly as planned. I couldn't have wanted anything better. The ashes were delivered to me at home, I had the standard box for them to be delivered in. The gentleman who delivered them was really kind and compassionate also. They came in a really nice blue box. Thank you for making one of the worst times of my life as easy as it could have been. I would highly recommend Distinct Cremations to everyone. I would definitely use them again myself.
Anonymous, on Feefo 7 Mar 2025
I purchased a cremation plan for my wife and myself. It was very easy to do and so far everything is fine. Just hope I don"t need to use it for a while. Bob
Yvette Glover, on Feefo 7 Mar 2025
I am so grateful to the two people who looked after me during the process of organising the cremation. They were really caring and nothing seemed too much trouble. A huge thank you to Daniel and especially Maxine.
David Peter Lee, on Feefo 6 Mar 2025
Excellent company and great customer service and follow up.
4.9/5
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4.9/5
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4.8/5
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