Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 12

When you die, your family should first notify your local registry office so they’re aware that a death has happened.

A direct cremation is a simple unattended cremation. Having a cremation without a funeral service reduces the costs and stress associated with arranging a traditional funeral.

Direct cremation allows for a separation between the cremation and how you choose to say goodbye to your loved one.

To simplify arrangements, all of the aspects of the direct cremation can be left to us. Get in touch to arrange a direct cremation with Distinct Cremations.

Yes, Distinct Cremations is cheaper than Pure Cremations for funeral services now and depending on your age, either the same price or cheaper for a funeral plan in future too.

For a loved one who has died, a direct cremation costs from £1,350 with Distinct Cremations and £1,595 with Pure Cremation, saving you £245 if you choose Distinct Cremations.

A direct cremation funeral plan with Distinct Cremations costs £1,795 regardless of your age. Pure Cremation’s comparable direct cremation plan price varies depending on how old you are and where you live. A Pure Cremation funeral plan could cost up to £2,295, in which case a plan with Distinct Cremations is £500 cheaper.

(Funeral plan costs based on a single payment direct cremation funeral plan. Pure Cremation price based on a 55 year old in central Birmingham. Correct as of 19/08/2026.)

Yes, we will share the date and time your loved one's coffin will be brought into the crematorium if you would like to know. You may wish to have a moment of quiet reflection at the same time to view some photos, read a poem or light a candle at home in their memory.

Pure Cremation share the date the direct cremation will take place.

The choice is entirely yours. It's not uncommon for people to divide the ashes of the deceased between their loved ones, so that everyone can have a reminder of them.

There are many benefits to choosing a direct cremation. Direct cremations offer a respectful, uncomplicated cremation with no attendees present.

These are a few of the key benefits:

  • Families have flexibility over the farewell process so a loved one's life can be remembered in a personal and unique way.
  • Direct cremations are a cost-effective alternative to traditional funerals, allowing families to invest more in the farewell event with the money saved or prioritise their finances elsewhere.
  • Families of faith can hold a separate spiritual service instead of a traditional funeral.
  • A celebration of life event can be postponed until a later date when everyone involved is emotionally ready.
  • Busy and geographically scattered families have additional time to coordinate a gathering.

78% of Westerleigh Group’s crematoriums have mercury abatement technology installed which reduces air pollution. 27% of crematoriums have both mercury abatement technology and nitrogen oxide (NOx) filtration. These crematoriums are:

  • Babworth Crematorium
  • Mercia Forest Crematorium
  • New Forest Crematorium
  • North Wiltshire Crematorium
  • Sirhowy Valley Crematorium
  • Stirlingshire Crematorium
  • The Vale Crematorium
  • Waseley Hills Cemetery & Crematorium
  • Arun Crematorium
  • Herne Bay Crematorium
  • Bishopsbriggs Crematorium

Installing nitrogen oxide (NOx) filtration and mercury abatement is a programme Westerleigh Group intends to continue and accelerate over the coming years. By 2032, all crematoriums in our network will have the same environmental credentials as those listed here. Keep checking back as we add more crematoriums to the list.

Yes, with a Distinct Cremations funeral you can choose to have a 30 or 60 minute long funeral service led by either a family member or a professional celebrant. These funeral options are available for a funeral that’s needed now or as a funeral plan for the future. You can also personalise the funeral with music, flowers, service stationery and more.

Pure Cremation does not offer attended funeral plans. However, families can choose to pay extra for a small family led service at the crematorium if they’re arranging a funeral now or when the time comes to redeem a plan.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
Feefo logo
4.9/5
Google g icon
4.9/5
Trustpilot logo
Read all our reviews
Tracey Jeffery, on Feefo 4 Sep 2026
Excellent customer service, can't speak highly enough of my journey with this 5 star company. Thankyou
Mark Samuel Cox, on Feefo 3 Sep 2026
Our mind was put at rest almost immediately. Special mention must be made for Sarah who guided us through every step. If I may say so Distinct Cremations are extremely lucky to have such a compassionate employee to represent them in peoples most difficult times. Overall I cannot recommend Ditinct Cremations highly enough. Thank you all . Mark & Sue Cox.**
Anonymous, on Feefo 4 Aug 2026
Spoke to Kerry all thorough the organization of the funeral and she was so helpful and friendly, made the whole process so easy. Many thanks and would definitely recommend to anyone else 5 *****
Julie Anne Jackson, on Feefo 1 Aug 2026
Would thoroughly recommend Direct Cremation.I bought a plan for my dad and when he passed a few weeks ago I was worried about what would happen to him but Kerry who I can't praise enough from Direct Cremation supported me and explained what would happen every step of the way,reassuring me my dad would be looked after whilst in their care.Her empathy and understanding were simply amazing.She is definitely in the right role and helped ease the pain of my loss more than she will ever know. I felt that I was involved in dad's cremation even though I had handed it over to them.She even called once dad's ashes were returned to check all was ok. Would absolutely choose Direct Cremation again.
Anonymous, on Feefo 21 Jul 2026
Kind, thoughtful and patient funeral arranger. They gently guided me through the process and options. Then kept in touch as we as a family discussed and chose how we wanted the service to be. They kept me aware of where my much loved one was which was comforting at such a confusing time. And also at what happens afterwards. Very highly rated.
Anonymous, on Feefo 14 Jul 2026
I cannot recommend this company more highly - if I could give 10 stars I would . Professional, kind, caring , friendly and exceptionally well organised from the beginning to the end . Kerry & Maxine were just amazing ,felt more like friends than organisers. They helped me through a very difficult time when I felt totally alone . If anyone reading this review is thinking of taking a plan out with them, you won’t regret it they are, in my eyes, The best . Thank you SO very very much. Siân X
Diane Pincher, on Feefo 7 Jul 2026
Sarah Miller was the lady who helped me through my brothers passing and she was outstanding from start to finish, with daily calls to see how i was doing and answering all my questions. Distinct Cremations did an amazing job, my brother had a proper funeral service and they even brought my brothers ashes back to my door in a lovely tube with a dove on which i had chosen and even some of his ashes in a cuddle stone for me to keep always. thank you Sarah and everyone who as taken part in my brother funeral, Amazing, thank you.
Geoffrey Michael Crompton, on Feefo 2 Jul 2026
Recently took out 2 funeral plans for myself and my wife. After doing research with a number of different companies we decided on Distinct Cremation. We feel we made the right choice after speaking to Tracey. She was very professional kind and patient. She explained everything to us and answered all our questions. Follow up phone call from Tracey today to check we had received all the paperwork and that we were happy with everything that had been arranged. We would highly recommend Distinct Cremation for a first class service.
4.9/5
Feefo logo
4.9/5
Google g icon
4.9/5
Trustpilot logo
Read all our reviews