Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 11

The choice is entirely yours. It's not uncommon for people to divide the ashes of the deceased between their loved ones, so that everyone can have a reminder of them.

There are many benefits to choosing a direct cremation. Direct cremations offer a respectful, uncomplicated cremation with no attendees present.

These are a few of the key benefits:

  • Families have flexibility over the farewell process so a loved one's life can be remembered in a personal and unique way.
  • Direct cremations are a cost-effective alternative to traditional funerals, allowing families to invest more in the farewell event with the money saved or prioritise their finances elsewhere.
  • Families of faith can hold a separate spiritual service instead of a traditional funeral.
  • A celebration of life event can be postponed until a later date when everyone involved is emotionally ready.
  • Busy and geographically scattered families have additional time to coordinate a gathering.

78% of Westerleigh Group’s crematoriums have mercury abatement technology installed which reduces air pollution. 27% of crematoriums have both mercury abatement technology and nitrogen oxide (NOx) filtration. These crematoriums are:

  • Babworth Crematorium
  • Mercia Forest Crematorium
  • New Forest Crematorium
  • North Wiltshire Crematorium
  • Sirhowy Valley Crematorium
  • Stirlingshire Crematorium
  • The Vale Crematorium
  • Waseley Hills Cemetery & Crematorium
  • Arun Crematorium
  • Herne Bay Crematorium
  • Bishopsbriggs Crematorium

Installing nitrogen oxide (NOx) filtration and mercury abatement is a programme Westerleigh Group intends to continue and accelerate over the coming years. By 2032, all crematoriums in our network will have the same environmental credentials as those listed here. Keep checking back as we add more crematoriums to the list.

It typically takes between one and two weeks for the funeral to take place, although this time can increase if there are outstanding factors such as the need for an inquest. Funerals may also be delayed if there's limited availability at the crematorium.

A direct cremation is a simple fuss-free cremation without a funeral service. Having no mourners attend the cremation reduces the costs and stress of arranging a traditional funeral.

For many, a direct cremation allows them to separate the cremation from the celebration of the deceased’s life, allowing them a dignified opportunity to say goodbye in a way that better suits them.

At Distinct Cremations, we handle all the direct cremation arrangements including collecting your loved one, caring for them in our mortuary and carrying out the cremation itself.

Upon arranging a funeral, once you’ve agreed the type of service that you’d like, one of our Customer Service Specialists will take the payment in full, which can be made by credit or debit card.

For those planning ahead, we offer funeral plans that can be paid for upfront or in monthly instalments, allowing you to arrange and pay for your funeral in advance.

A cremation without mourners present suits those who'd like to minimise funeral costs, avoid the confines of tradition or keep the send-off as straightforward as possible. Choose a no-fuss cremation conducted with the utmost professionalism.

Our no fuss funerals start at £1,299 for a direct cremation without mourners or a service. Attended cremations begin at £1,899 where you can choose between a 30 or 60 minute service. Prices vary based on the service options you choose.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.9/5
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Anonymous, on Feefo 5 Nov 2025
I can't recommend this company highly enough. My wife died suddenly, leaving me floundering. I found Distinct Cremations online after phoning a more prominent alternative, who never returned my call or email! Right from the word go, Distinct were helpful, caring and efficient. Everything was taken care of exactly as my family and I requested, with no problems at all. Even after my wife's ashes had been returned to me, I got a courtesy call from Distinct with assurances that, should I need it, they were still there for me. As I said, I can't recommend them highly enough & I'm about to organise my own funeral with them.
Anonymous, on Feefo 4 Nov 2025
Very helpful and understanding. Great explanation of services offered. Followed up to ensure we were happy with our plans.
Laura, on Trustpilot 18 Oct 2025
Felt looked after and cared about. Help and advise on the end of the phone, no pressure, treated with empathy and respect every step of the way.
Adrian Walker, on Google 17 Oct 2025
My whole experience was a very nice and well informative and the advice I was given lead myself and my wife to proceed with getting one each.and I will be recommending you to all my friends once again well done 👍👍👍
Anonymous, on Feefo 15 Oct 2025
Prompt response and kept us fully informed at every stage. Alice was compassionate and treated us with dignity throughout. Would recommend.
Anonymous, on Feefo 14 Oct 2025
Excellent service throughout.
Carly Winstanley, on Google 11 Oct 2025
My aunty purchased her own cremation with Distinct Cremations. Before this I had never heard of them. The whole process for me to use them upon her passing was easy and they were extremely respectful. I phoned them as soon as she passed and they sent a local funeral home to collect her as the ambulance would not take her as she was already gone and it was expected. There was a problem with my auntys doctor not wanting to sign the death certificate and this meant they had to get a coroner. DIstinct cremations worked with the coroner and the hospital so i didnt have to arrange anything. They sorted everything out for me and dealt with the problem professionally. I was kept informed by my case worker who i was assigned right away on the first phonecall and i dealt with her all the time not having to relay everything all the time was a massive bonus. They were there if i needed to know anything. It did take a long time for the cremation to take place but this was due to the hold up with my auntys doctor not signing the reason for her death. I was told the date and time of the cremation, my aunty had asked for a song to be played why she was being cremated and although she did not want anyone to attend her cremation i was told of this song and i was able to play it at the exact time that she was being cremated as well as the cremation place playing it. This gave me some comfort. My aunty chose for us all to have a meal to celebrate her life and talk about her instead of us all attending a funeral. I believe this was the best thing she could have done. After she was cremated (a couple of days) i got a phone call to talk about her return to me ( this is what she wanted). We arranged a date and they brought her home to me. She was delivered back to me with respect and the person that delivered her ashes to me was lovely. The next day i got a phonecall from them asking if everything went ok and they let me know if i needed anything to let them know. The communication was fantastic, the service was fantastic. There were no hidden costs to pay after. Unless you wanted to upgrade anything which you are given the option to but you are not pressured, they just send you a leaflet with prices on for scatter boxes and urns and jewellery which can be ordered. There was no obligation for this and i did not choose these options. So i had nothing to pay. It was a great smooth experience and i will be purchasing my own cremation with distinct cremations for myself when i pass so my family will have a stress free time, i know they do what they say they will and my family will not incur any extra charges unless they want to upgrade anything.
4.9/5
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4.9/5
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4.9/5
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Read all our reviews