Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 11

At Distinct Cremations, you can opt for a direct cremation plan without a funeral service or as an alternative low-cost option we also offer cremation plans with a service. Our funeral plans are designed to cater to your wishes and an Direct Cremation Plan is our cheapest prepaid cremation option.

An oversized coffin is for individuals who are too big for the average coffin width of 24 inches, 76 inches in length and 14 inches in depth. If the deceased is over 22 stone or 6 ft 5 or over, then an oversized coffin will be needed.

Direct cremations are simpler and more affordable than traditional funerals. Choosing not to have an attended funeral avoids the cost and fuss of a funeral procession and service. Instead, a separate memorial can be arranged at a more personal venue.

Distinct Cremations' attended cremation services offer choices to suit how you would like to say goodbye. Our 30 or 60 minute services can be family-led or led by a professional celebrant. You can personalise the funeral with music, flowers, order of service booklets, a choice of urn and many more special touches.

Pure Cremation offer a simple service at the crematorium as an add-on to their unattended cremations. They don’t offer dedicated attended cremation funerals or attended funeral plans.

There will be no changes to your plan and you have nothing to worry about - your funeral plan with Distinct Cremations is completely safe.

When the time comes, your nominated representative will contact us. Your personal funeral arranger will help them with all the details, including the legally required paperwork and arrangements.

If you have purchased a funeral plan with a single payment or over a period of up to 12 months, you can cancel your funeral plan within the first 30 days and receive all your money back. If you cancel after 30 days you will get most of your money back, minus a £275 cancellation fee.

If you have purchased a funeral plan over 5 or 10 years and cancel your plan within 12 months, you will get a full refund of all payments paid. If you cancel after 12 months (the moratorium period), your instalments will stop and you will not be entitled to any refund of the money you have already paid. You can read more on our T&Cs page.

The average cost of a direct cremation in the UK is £1,628 which is on average £2,882 cheaper than a traditional funeral with a service.* Direct cremation is the cheapest funeral option. At Distinct Cremations, a direct cremation costs £1,350.

* Saving of £2,882 is based on the cost of a traditional funeral at £4,510 vs direct cremation funeral at £1,628 (SunLife Cost of Dying Report 2026, sunlife.co.uk/funeral-costs

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

5/5
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4.9/5
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4.8/5
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Valerie Edith Clifton, on Feefo 12 Sep 2026
Made every thing so stress free handled with dignety would highly reccomend to anyone
Christine Castles, on Feefo 8 Sep 2026
Extremely helpful and kind, they helped me every single step. Would highly recommend 👌
Anonymous, on Feefo 8 Sep 2026
Absolutely fantastic service and would highly recommend. My dad had prepaid for his funeral, so we were not sure what to expect. From start to finish they were amazing. They organised everything and the family cannot thank them enough!!
Tracey Jeffery, on Feefo 4 Sep 2026
Excellent customer service, can't speak highly enough of my journey with this 5 star company. Thankyou
Mark Samuel Cox, on Feefo 3 Sep 2026
Our mind was put at rest almost immediately. Special mention must be made for Sarah who guided us through every step. If I may say so Distinct Cremations are extremely lucky to have such a compassionate employee to represent them in peoples most difficult times. Overall I cannot recommend Ditinct Cremations highly enough. Thank you all . Mark & Sue Cox.**
Anonymous, on Feefo 4 Aug 2026
Spoke to Kerry all thorough the organization of the funeral and she was so helpful and friendly, made the whole process so easy. Many thanks and would definitely recommend to anyone else 5 *****
Julie Anne Jackson, on Feefo 1 Aug 2026
Would thoroughly recommend Direct Cremation.I bought a plan for my dad and when he passed a few weeks ago I was worried about what would happen to him but Kerry who I can't praise enough from Direct Cremation supported me and explained what would happen every step of the way,reassuring me my dad would be looked after whilst in their care.Her empathy and understanding were simply amazing.She is definitely in the right role and helped ease the pain of my loss more than she will ever know. I felt that I was involved in dad's cremation even though I had handed it over to them.She even called once dad's ashes were returned to check all was ok. Would absolutely choose Direct Cremation again.
Anonymous, on Feefo 21 Jul 2026
Kind, thoughtful and patient funeral arranger. They gently guided me through the process and options. Then kept in touch as we as a family discussed and chose how we wanted the service to be. They kept me aware of where my much loved one was which was comforting at such a confusing time. And also at what happens afterwards. Very highly rated.
5/5
Feefo logo
4.9/5
Google g icon
4.8/5
Trustpilot logo
Read all our reviews