Customer experience is our number one priority at Distinct Cremations and we strive every day to create the best service possible for the families who come to us on a daily basis.
Below are the funeral plan and direct cremation reviews we've received from customers via the independent third party customer review websites Feefo, Trustpilot and Google.
Although this type of cremation wouldn’t have been my choice my parents decided this was what they wanted. The staff were very compassionate and helpful and gave easy to understand advice. There were several follow up calls which was a thoughtful touch. Whilst I remain a traditionalist I can understand why people would choose this type of no frills and hands off approach cremation service. My mother has now passed and my father has already got his arrangements in place.
I have found the whole process of setting up my funeral plan very easy and Ian who a dealt with was very patient and explained everything clearly and fully advised me of my choices. There was no hard sell or pressure to take a policy or to take a more expensive policy than I wanted. I would definitely recommend this company
My mom wished for me to deal with my brother's unattended cremation, as she was too distraught to deal with it. I did a search and found Distinct Cremations to be the most appealing for our needs. From the initial telephone call with Darren, and then follow up dealings with Alice, I can say that the whole process was very caring and considerate. I was kept informed at every stage of events, from collection of my brother, to service details, to follow up after cremation. I couldn't have asked for more. Thank you all x
Our arranger Maxine was brilliant, talking through the services available, providing thoughful advice and making all the arrangements. Kept us informed and readily helped with any questions we had. I'd highly recommend their services.
Maxine was brilliant, everything was perfect, couldn’t have been more helpful.
The whole process from start to finnish was handled in a professional and courteous manor. Every member of staff I had dealings with were caring, efficient and very respectful.