Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 8

The Westerleigh Group are the parent company of Distinct Cremations. Together, we are one of the UK’s largest cremation providers. The Westerleigh Group have owned and managed a network of private crematoria within the UK for over 30 years.

Last year, 22% of all funerals were unattended funerals without mourners present. 2% of funerals were direct burials and 20% of funerals were direct cremations. Direct cremations especially have risen in popularity in recent years as in 2019 they accounted for just 3% of funerals.[1]

[1] In 2024, 20% of funerals were direct cremations and 2% of funerals were direct burials. In 2019, 3% of funerals were direct cremations. (SunLife Cost of Dying Report 2025, sunlife.co.uk/funeral-costs)

The coffin is burned with the body of the deceased inside the cremator.

All of the necessary services required for your cremations are in your initial costs. However, on occasion, there may be additional costs. You can read the full list of additional services for more information.

The cremation service will take place Monday to Friday. When the time comes, our compassionate team will liaise between the person arranging the funeral and the chosen crematorium to find a suitable date and time.

You can, and it can make things easier and less stressful for when the time comes. If a loved one is suffering from a life limiting ailment, the dying person may want to be involved in their own funeral arrangements. Or a funeral can be planned when you're healthy with a funeral plan. We're happy to talk through your options 24/7 on 01543 211997.

Our [location] funeral services let you arrange a funeral from your own home. You can research and choose the funeral option that suits you best on our website, then give our experienced and empathetic team a call on 01543 212000. Whilst our funerals can be arranged without needing to visit any physical premises, we have a nationwide network of 41 crematoriums so can provide flexibility in where our attended cremations are held.

Absolutely. While fuss-free funerals focus on the cremation process, you have the freedom to organise a separate, **personalised memorial service at any time, allowing you to celebrate your loved one's life in a way that's meaningful to you.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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Anonymous, on Feefo 28 Mar 2025
The team have been amazing during dealing with the death of two family members in a very short period of time . We dealt mainly with Yasmin who has been do helpful and understanding during our time of loss. As result of the service provided during this time further family members have decided to proceed with booking such services for themselves for the future.
Lisa Matthews, on Feefo 22 Mar 2025
Very helpful with difficult decisions. No pressure sales as with other funeral services I approached. Also very good price in comparison with others.
Anonymous, on Feefo 19 Mar 2025
From my first interaction requesting a guide to my conversation with Sophie, I cannot fault the service I've received. All my questions have been answered in a way that I can understand what I am being offered and what I have asked for. All processes and procedures have been explained and I have been given ample time to research other possible companies and I haven't felt pressurised or been given the 'hard sale'. On the service i have received so far I would highly recommend them to family and friends
Anonymous, on Feefo 10 Mar 2025
Bought a policy online which was quick and simple to do and then received a courtesy call from Distinct Cremations to make sure that I was happy with my purchase. Very professional.
Debbie Burchell, on Feefo 8 Mar 2025
I had no idea where to go when my mum passed away. We had discussed that she wanted to be cremated, but that was it. My partner saw Distinct Cremations on our local Crematorium website, as they work with them. I didn't want loads of fuss, or to go into an office. Just a lovely personal service. Distinct Cremations went above and beyond in every area. I picked my options on the website, nice and simple, to get an idea of my quote. Then had a lovely discussion on the phone with Dan. We talked about all the options I wanted and he was so thougthful, sincere and genuinely supportive, I was really nicely surprised. It was really simple to put the order through and to pay for. Since then I have had a singluar, regular contact called Grace who looked after me every step of the way. The professionalism and compassion of the staff at Distinct Cremations is second to none. I was informed at every step with what was going to happen. They regularly checked in with me, to make sure I was doing ok. The service and celebrant Carol Porter was incredible. Everything happened exactly as planned. I couldn't have wanted anything better. The ashes were delivered to me at home, I had the standard box for them to be delivered in. The gentleman who delivered them was really kind and compassionate also. They came in a really nice blue box. Thank you for making one of the worst times of my life as easy as it could have been. I would highly recommend Distinct Cremations to everyone. I would definitely use them again myself.
Anonymous, on Feefo 7 Mar 2025
I purchased a cremation plan for my wife and myself. It was very easy to do and so far everything is fine. Just hope I don"t need to use it for a while. Bob
Yvette Glover, on Feefo 7 Mar 2025
I am so grateful to the two people who looked after me during the process of organising the cremation. They were really caring and nothing seemed too much trouble. A huge thank you to Daniel and especially Maxine.
David Peter Lee, on Feefo 6 Mar 2025
Excellent company and great customer service and follow up.
4.9/5
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4.9/5
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4.8/5
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