Customer experience is our number one priority at Distinct Cremations and we strive every day to create the best service possible for the families who come to us on a daily basis.
Below are the funeral plan and direct cremation reviews we've received from customers via the independent third party customer review websites Feefo, Trustpilot and Google.
My brother and sister in law had both opted for this service to save us the stress of organising their funerals. It was all paid for. Have to admit I wasn't so keen but it was their decision.
Sadly they passed away within a few months of each other and all I can say is, that I was grateful they had made this choice. To have to had organise two funerals for such close family so close together would have been unbearable.
This was then helped by Distinct Cremations with such caring, friendly and efficient service. From the very first phone call to them they handled everything with empathy, and kept us informed how much or little we wanted. We opted to know when the cremations were, so were advised date, time and location so we could think of them at that time. If you require the ashes to be returned, they ask when it is convenient and they deliver to your home or wherever you wqnt them.
Distinct Cremations can arrange as much or as little as you want. I stress again how kind they were. In our case it made it so less stressful to have all done for us.
It has made me think about considering this option for myself.
Very detailed website giving thorough information on the various choices of service available. Lots of additional information as well as a documents and paperwork page to explain the process for filling out the various forms.
Easy online process to arrange the service I required, and timely despatch of the confirmations by e-Mail both to me and to my nominated representative.
Great service for start to finish! Very caring and kind staff took you through the process in the most difficult time. Would highly recommend.
Very professional service I would highly recommend
No problems. Information for the type of plan l required was set out in a easy to read format. The lady l dealt with directly was professional in her manner and help sort out the details for my plan. Also received two follow up calls to confirm l was happy with plan and the service given. On my experience l recommend this company.
From the first phone call to the last Kerry was amazing. Everything was done with dignity and proffesionalism. The ashes arrived back as they said they would and even the lady that delivered them was amazing.