Frequently Asked Questions

If you’ve chosen a Funeral Service, you’ll be able to pick which of our crematoriums your funeral will take place at. A Direct Cremation or Funeral Service will take place in your region (where possible). We recommend you let your family and friends know of your plans in advance if you’re having a Funeral Service at one of our crematoria.

Funeral plans are prepaid service agreements where the money required is typically invested in a secure Trust Fund until the time it’s needed. A funeral plan guarantees to cover the services that were listed at the time the plan was taken out. With a funeral plan there’s no need for any medicals assessments or health and lifestyle questionnaires.

Life insurance is a type of insurance that pays out an agreed cash sum should you pass away while the policy is in force. A life policy will pay an agreed amount which could be used to help pay for a funeral or clear outstanding debts but does not guarantee to cover any specific costs.

Learn more about funeral plans and life insurance in our detailed guide.

Our crematoriums feature state-of-the-art downloadable music systems, allowing us to play any piece of music you want as long as it's been commercially recorded and released.

There are a few ways to pay for a funeral plan. As a one-off payment, you can pay by credit card, debit card or cheque. If you're paying monthly over 12 months you must pay via direct debit. If you're paying over 5 or 10 years you must pay by continuous card payment.

A direct cremation is a simple cremation without a funeral service and all the additional expenses such as flowers. However, the family can make arrangements for flowers to be delivered to the crematorium directly should they wish.

If you’ve already taken out a funeral plan with us, then no. The price you’ve paid is guaranteed with no additional costs if funeral costs do increase in the future. However, the price of new plans may increase from what you see today.

Absolutely. Taking out a new funeral plan with Distinct Cremations is completely safe. Distinct Cremations, and our parent Westerleigh, are one of the largest funeral and cremation service providers in the UK. We have been established for 30 years and each year we help around 70,000 families.

A direct cremation is a worry-free, affordable alternative to a traditional cremation, without a procession, service, mourners and viewing of the deceased. Though the cremation is unattended, the deceased is still treated with the highest level of care from beginning to end. A direct cremation is also the least expensive funeral option costing just £1,199 with Distinct Cremations. A traditional cremation on average costs £3,980.*

* The average cost of cremation in 2024 (SunLife Cost of Dying Report 2025, sunlife.co.uk/funeral-costs)