Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 7

Yes, this is known as unattended or direct cremation and it is an affordable option for anyone who wishes his loved one to be cremated without the fuss of a full funeral service.

No matter where you are in Great Britain, our friendly and experienced team can help arrange a direct cremation near you. We will collect your loved one, bring them into our care, carry out the cremation and personally hand deliver the ashes to you within 14 days, all whilst maintaining that human touch enveloped with compassion. To find out more information about our direct cremation services near you, head to our locations page or give us a call on 01543 212000. Our lines are open 24/7.

While we endeavour to cremate the deceased as soon as possible following the service this isn't always possible. However, the cremation is always completed with 24-hours of arrival at the crematorium. Learn more about how long after death is a cremation.

Prepaid funeral plans are the perfect way to secure a low-cost, respectful, meaningful funeral that can be paid off monthly for up to 10 years. For example, Distinct Cremations offers direct cremation funeral plans that are available on monthly payment plans for 12 months, 5 years or 10 years.

You can choose a nominated representative when taking out a funeral plan. This person will put your wishes in motion when the cremation is required. This could be a family member, friend or someone else.

You can also include your plan's information in your will, however, the will is not typically read until after the funeral.

Yes, a direct cremation funeral plan lets you pay for an unattended direct cremation in advance. With our Unattended Direct Cremation Plan you have the option to pay upfront or in instalments over 1, 5, or 10 years. Your money is kept secure in a trust fund or if you are paying over 5 or 10 years it is protected by Scottish Friendly who are an authorised and regulated insurance provider.

If you’ve lost your plan documents, all you need to do is get back in touch with us and we can arrange for replacements to be sent out to you.

For plans payable over 5 or 10 years we incur additional administration expenses for collecting the monthly instalments and for the purchase and administration of a “whole of life” policy from Scottish Friendly - an authorised and regulated insurance provider. If you die after 12 months of the start of your funeral plan, but before you have paid all your instalments, there is nothing more to pay.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.8/5
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Anonymous, on Feefo 21 Nov 2024
I found the whole experience easy. Everything was taken care of and all my queries and questions answered. It has taken a weight off my mind and also saved my family a lot of work at a time when it’s hard to think straight. I can relax now knowing everything is in good hands .
Anonymous, on Feefo 20 Nov 2024
Great smooth service. Always keep you up to date and carried out my Dad’s wishes exactly how he wanted.
Susan Constable, on Feefo 13 Nov 2024
We have purchased these, it gives peace of mind for your children to know everything is sorted.
Margaret McCluskey, on Google 12 Nov 2024
The people at Distinct Cremations were all so kind and very helpful. They always had answers for all of my questions. I received my partners ashes when they were promised with a half hours notice before they were actually delivered, which was nice.
Anonymous, on Feefo 12 Nov 2024
None of the family (or wider circle of friends) had experienced this type of service prior to this occasion. Kerry Ludlow was so helpful & kind during such a difficult & emotional time. The whole process went really really smoothly & was exactly as we had hoped for. Kerry’s help with the paperwork & suggestions, we hadn’t thought of, was very very much appreciated. At such difficult times, it’s hard to make decisions & think of things, but we were all so very grateful for the care offered & given. The crematorium at SirHowy was very peaceful, with lovely open spaces. Anna our chapel attendant on the day was also very very lovely & so kind, as was the gentleman (I’m so sorry we didn’t take or remember his name) who assisted us when we collected our Dad’s ashes. The whole process went so smoothly, please pass on our gratitude to Kerry, Anna & everyone concerned. Thank you very very much .
Anonymous, on Feefo 11 Nov 2024
I am deeply grateful to the staff at Distinct Cremations for their kindness and compassion during this process. From start to finish, they handled every detail with great care and respect, giving my husband a beautiful farewell. Also a special thank you to Sarah Miller for her professionalism and care. Their support and gentle guidance provided immense comfort, and I truly appreciate their dedication to making this experience as smooth and meaningful as possible. Thank you for helping me honor his memory with dignity and peace." Mrs G padfield
Anonymous, on Feefo 10 Nov 2024
Team Distinct Cremation especially Kerry for making this difficult time for us easier you meet all our needs Thankyou so much for your support.
Elizabeth Byrne, on Feefo 9 Nov 2024
Courteous service from start to end. All questions were answered promptly. It was very reassuring to know that my friend was in good hands and I didn't need to do anything until his ashes were returned to me.
4.9/5
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4.9/5
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4.8/5
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Read all our reviews