Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 6

A simple funeral can be either attended or unattended. What makes a funeral simple is freedom from formal conventions or ceremonial extravagances.

At Distinct Cremations, we offer a simple funeral that includes a full-length service led by a celebrant but excludes unwanted pomp and ceremony. Call us on 01543 212000 for more information or to begin your funeral arrangements.

An expensive and elaborate funeral may be right for some, but for many people, a simple personal send-off that reflects your loved one’s wishes can be the most meaningful way to say goodbye.

There can occasionally be restrictions on scattering ashes in certain locations. If you’ve got a specific location in mind, it’s best to speak to someone associated with that destination before making your decision.

A cremation is a type of funeral where the body of the deceased is burned and turned into ashes rather than buried. Learn more about cremation and see if it is right for you.

The cheapest way to be cremated in the UK is with a direct cremation which takes place without a funeral service or mourners in attendance and starts from just £1,199 with Distinct Cremations if you need a funeral today.

If you are paying for your plan in up to 12 instalments, your nominated representative will need to pay the outstanding amount due.

If you are paying over 5 or 10 years and death occurs after 12 months and your monthly instalments are up to date, no further payment will need to be made.

If you are paying over 5 or 10 years and death occurs within 12 months of the start date of your plan, your nominated representative will need to pay the difference between the amount already paid and the single payment plan price at the time you took out your plan. If death occurs within 12 months of the start date of the plan as the result of accidental death, no further payment will need to be made.

We will provide a qualified celebrant or officiant from our approved network to conduct the funeral service. The celebrant cost is included as part of our Simple Funeral Plan.

If the person arranging the funeral would like a specific celebrant, we might be able to cover the cost of this too, but there may be additional fees to pay directly to the celebrant if they are not part of our network.

A funeral plan lets you choose and pay for a funeral ahead of time. Planning your own funeral protects your family from funeral costs and ensures your wishes are known for the type of funeral you'd like. If you're going to be the one making funeral arrangements for someone else in future, you can also take out a funeral plan for them for peace of mind.

When the time comes we'll carry out every part of the process and deliver the ashes to your family at no extra cost. Our funeral plans include cremation, fees, collection, care, return of the ashes and much more. For full details of what is and is not covered with our different funeral plan options, please read our funeral plan summary and terms & conditions.

There’s no need to use a funeral director if you don’t want to. You can arrange the details of the funeral directly with us and we’ll also help make all the arrangements. If you need help on where to start, check out our in-depth guide to arranging a funeral without a funeral director.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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Anonymous, on Feefo 21 Nov 2024
I found the whole experience easy. Everything was taken care of and all my queries and questions answered. It has taken a weight off my mind and also saved my family a lot of work at a time when it’s hard to think straight. I can relax now knowing everything is in good hands .
Anonymous, on Feefo 20 Nov 2024
Great smooth service. Always keep you up to date and carried out my Dad’s wishes exactly how he wanted.
Susan Constable, on Feefo 13 Nov 2024
We have purchased these, it gives peace of mind for your children to know everything is sorted.
Margaret McCluskey, on Google 12 Nov 2024
The people at Distinct Cremations were all so kind and very helpful. They always had answers for all of my questions. I received my partners ashes when they were promised with a half hours notice before they were actually delivered, which was nice.
Anonymous, on Feefo 12 Nov 2024
None of the family (or wider circle of friends) had experienced this type of service prior to this occasion. Kerry Ludlow was so helpful & kind during such a difficult & emotional time. The whole process went really really smoothly & was exactly as we had hoped for. Kerry’s help with the paperwork & suggestions, we hadn’t thought of, was very very much appreciated. At such difficult times, it’s hard to make decisions & think of things, but we were all so very grateful for the care offered & given. The crematorium at SirHowy was very peaceful, with lovely open spaces. Anna our chapel attendant on the day was also very very lovely & so kind, as was the gentleman (I’m so sorry we didn’t take or remember his name) who assisted us when we collected our Dad’s ashes. The whole process went so smoothly, please pass on our gratitude to Kerry, Anna & everyone concerned. Thank you very very much .
Anonymous, on Feefo 11 Nov 2024
I am deeply grateful to the staff at Distinct Cremations for their kindness and compassion during this process. From start to finish, they handled every detail with great care and respect, giving my husband a beautiful farewell. Also a special thank you to Sarah Miller for her professionalism and care. Their support and gentle guidance provided immense comfort, and I truly appreciate their dedication to making this experience as smooth and meaningful as possible. Thank you for helping me honor his memory with dignity and peace." Mrs G padfield
Anonymous, on Feefo 10 Nov 2024
Team Distinct Cremation especially Kerry for making this difficult time for us easier you meet all our needs Thankyou so much for your support.
Elizabeth Byrne, on Feefo 9 Nov 2024
Courteous service from start to end. All questions were answered promptly. It was very reassuring to know that my friend was in good hands and I didn't need to do anything until his ashes were returned to me.
4.9/5
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4.9/5
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4.8/5
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