Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.
If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.
Yes - you can take out a cremation plan on behalf of your parents or a partner. For more information, take a look at our guide on setting up a cremation plan for a loved one or talk to a member of our team today on 01543 211997.
All of our ashes are returned in a simple biodegradable container. For an additional cost, this can be upgraded to a casket or urn to keep, bury or scatter the ashes. Call us on 01543 211997 to discuss the options available.
Our cremation plans guarantee your acceptance, with no medical questions or additional costs for the elderly or those with pre-existing medical conditions. However, for cremation plans payable over 5 or 10 years we incur additional administration expenses for collecting the monthly instalments and for the purchase and administration of a “whole of life” policy from Scottish Friendly - an authorised and regulated insurance provider.
You need to be over the age of 18 to take out a funeral plan. For 5 & 10 year instalment plans you must be aged between 50 & 74 when you purchase your funeral plan.
In the unlikely event that Distinct Cremations stops trading, we are required to work closely with the Financial Conduct Authority (FCA) and Financial Services Compensation Scheme (FSCS) to transfer your plan to another funeral plan provider or arrange compensation.
Direct cremation includes a respectful cremation but does not include a funeral service with mourners present. We take care of all aspects of our direct cremation services including:
Prices to arrange our Direct Cremation for someone who has died start from £1,199. Or if you'd like to pre-plan and pay for a funeral for yourself or someone else ahead of time we also offer our Direct Cremation Plan from just £1,899.
Our direct cremation starts from just £1,199, which is 72%** cheaper than a traditional cremation.
** 72% saving is based on the cost of a basic funeral at £4,285 (SunLife Cost of Dying Report 2025, sunlife.co.uk/ funeral-costs) vs the cost of a Distinct Cremations direct cremation at £1,199.
The cost of a funeral plan can vary widely depending on the type of service you choose, the provider, and the specific options included.
A Distinct Cremation plan offers a more budget-friendly alternative to traditional funeral plans, with complete transparency and no hidden fees. Locking in a plan at today's rates ensures you and your family are safeguarded against future price hikes and inflation.
If you're unsure, you might want to contact a few providers directly for quotes based on your specific preferences.
We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.