Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 4

Yes - you can take out a cremation plan on behalf of your parents or a partner. For more information, take a look at our guide on setting up a cremation plan for a loved one or talk to a member of our team today on 01543 211997.

All of our ashes are returned in a simple biodegradable container. For an additional cost, this can be upgraded to a casket or urn to keep, bury or scatter the ashes. Call us on 01543 211997 to discuss the options available.

Our cremation plans guarantee your acceptance, with no medical questions or additional costs for the elderly or those with pre-existing medical conditions. However, for cremation plans payable over 5 or 10 years we incur additional administration expenses for collecting the monthly instalments and for the purchase and administration of a “whole of life” policy from Scottish Friendly - an authorised and regulated insurance provider.

You need to be over the age of 18 to take out a funeral plan. For 5 & 10 year instalment plans you must be aged between 50 & 74 when you purchase your funeral plan.

In the unlikely event that Distinct Cremations stops trading, we are required to work closely with the Financial Conduct Authority (FCA) and Financial Services Compensation Scheme (FSCS) to transfer your plan to another funeral plan provider or arrange compensation.

You can find more information on the FSCS's website.

Direct cremation includes a respectful cremation but does not include a funeral service with mourners present. We take care of all aspects of our direct cremation services including:

  • Collecting your loved one in our private ambulances
  • Caring for them at our mortuary
  • Supporting you with the paperwork required
  • Arranging the cremation itself at one of our parent-company Westerleigh Group crematoriums
  • Scattering the ashes at the crematorium

Prices to arrange our Direct Cremation for someone who has died start from £1,199. Or if you'd like to pre-plan and pay for a funeral for yourself or someone else ahead of time we also offer our Direct Cremation Plan from just £1,899.

Our direct cremation starts from just £1,199, which is 72%** cheaper than a traditional cremation.

** 72% saving is based on the cost of a basic funeral at £4,285 (SunLife Cost of Dying Report 2025, sunlife.co.uk/ funeral-costs) vs the cost of a Distinct Cremations direct cremation at £1,199.

The cost of a funeral plan can vary widely depending on the type of service you choose, the provider, and the specific options included.

A Distinct Cremation plan offers a more budget-friendly alternative to traditional funeral plans, with complete transparency and no hidden fees. Locking in a plan at today's rates ensures you and your family are safeguarded against future price hikes and inflation.

If you're unsure, you might want to contact a few providers directly for quotes based on your specific preferences.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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Anonymous, on Feefo 28 Mar 2025
The team have been amazing during dealing with the death of two family members in a very short period of time . We dealt mainly with Yasmin who has been do helpful and understanding during our time of loss. As result of the service provided during this time further family members have decided to proceed with booking such services for themselves for the future.
Lisa Matthews, on Feefo 22 Mar 2025
Very helpful with difficult decisions. No pressure sales as with other funeral services I approached. Also very good price in comparison with others.
Anonymous, on Feefo 19 Mar 2025
From my first interaction requesting a guide to my conversation with Sophie, I cannot fault the service I've received. All my questions have been answered in a way that I can understand what I am being offered and what I have asked for. All processes and procedures have been explained and I have been given ample time to research other possible companies and I haven't felt pressurised or been given the 'hard sale'. On the service i have received so far I would highly recommend them to family and friends
Anonymous, on Feefo 10 Mar 2025
Bought a policy online which was quick and simple to do and then received a courtesy call from Distinct Cremations to make sure that I was happy with my purchase. Very professional.
Debbie Burchell, on Feefo 8 Mar 2025
I had no idea where to go when my mum passed away. We had discussed that she wanted to be cremated, but that was it. My partner saw Distinct Cremations on our local Crematorium website, as they work with them. I didn't want loads of fuss, or to go into an office. Just a lovely personal service. Distinct Cremations went above and beyond in every area. I picked my options on the website, nice and simple, to get an idea of my quote. Then had a lovely discussion on the phone with Dan. We talked about all the options I wanted and he was so thougthful, sincere and genuinely supportive, I was really nicely surprised. It was really simple to put the order through and to pay for. Since then I have had a singluar, regular contact called Grace who looked after me every step of the way. The professionalism and compassion of the staff at Distinct Cremations is second to none. I was informed at every step with what was going to happen. They regularly checked in with me, to make sure I was doing ok. The service and celebrant Carol Porter was incredible. Everything happened exactly as planned. I couldn't have wanted anything better. The ashes were delivered to me at home, I had the standard box for them to be delivered in. The gentleman who delivered them was really kind and compassionate also. They came in a really nice blue box. Thank you for making one of the worst times of my life as easy as it could have been. I would highly recommend Distinct Cremations to everyone. I would definitely use them again myself.
Anonymous, on Feefo 7 Mar 2025
I purchased a cremation plan for my wife and myself. It was very easy to do and so far everything is fine. Just hope I don"t need to use it for a while. Bob
Yvette Glover, on Feefo 7 Mar 2025
I am so grateful to the two people who looked after me during the process of organising the cremation. They were really caring and nothing seemed too much trouble. A huge thank you to Daniel and especially Maxine.
David Peter Lee, on Feefo 6 Mar 2025
Excellent company and great customer service and follow up.
4.9/5
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4.9/5
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4.8/5
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