Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 5

In the unlikely event that Distinct Cremations stops trading, we are required to work closely with the Financial Conduct Authority (FCA) and Financial Services Compensation Scheme (FSCS) to transfer your plan to another funeral plan provider or arrange compensation.

You can find more information on the FSCS's website.

Direct cremation includes a respectful cremation but does not include a funeral service with mourners present. We take care of all aspects of our direct cremation services including:

  • Collecting your loved one in our private ambulances
  • Caring for them at our mortuary
  • Supporting you with the paperwork required
  • Arranging the cremation itself at one of our parent-company Westerleigh Group crematoriums
  • Personally returning the ashes

Our prices to arrange an unattended cremation for someone who has died start from £1,199. Or if you'd like to pre-plan and pay for a funeral for yourself or someone else ahead of time we also offer an Unattended Direct Cremation Plan from just £1,699.

Our unattended cremation service starts from just £1,199, which is 71%** cheaper than a traditional cremation.

** 71% saving is based on the cost of a basic funeral at £4,141 (SunLife Cost of Dying Report 2024, sunlife.co.uk/ funeral-costs) vs the cost of a Distinct Cremations direct cremation at £1,199

The cost of a funeral plan can vary widely depending on the type of service you choose, the provider, and the specific options included.

A Distinct Cremation plan offers a more budget-friendly alternative to traditional funeral plans, with complete transparency and no hidden fees. Locking in a plan at today's rates ensures you and your family are safeguarded against future price hikes and inflation.

If you're unsure, you might want to contact a few providers directly for quotes based on your specific preferences.

Our Simple Funeral includes a celebrant from our network of service leaders. We will speak to you about your preferences and then find you a celebrant that meets your needs.

You can also choose to use a specific celebrant you already have a connection with. However, if they charge more than the fee we provide for celebrant services, there may be additional fees to pay directly to the celebrant.

A family-led funeral is a funeral service led by the attendees rather than a celebrant or officiant. The funeral service can contain readings given by attendees or a eulogy from someone close to the deceased. Mourners can sit and listen to music in honour of the deceased or simply sit together quietly to reflect on their loved one's life.

Yes - you can take out a funeral plan on behalf of your parents or a partner. For more information, take a look at our guide on setting up a funeral plan for a loved one or talk to a member of our team today on 01543 211997.

Arranging a funeral with Distinct Cremations is simple. Contact us any time, and we’ll guide you through the process, from collecting the deceased to completing all necessary paperwork and arranging the cremation.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.8/5
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Anonymous, on Feefo 21 Nov 2024
I found the whole experience easy. Everything was taken care of and all my queries and questions answered. It has taken a weight off my mind and also saved my family a lot of work at a time when it’s hard to think straight. I can relax now knowing everything is in good hands .
Anonymous, on Feefo 20 Nov 2024
Great smooth service. Always keep you up to date and carried out my Dad’s wishes exactly how he wanted.
Susan Constable, on Feefo 13 Nov 2024
We have purchased these, it gives peace of mind for your children to know everything is sorted.
Margaret McCluskey, on Google 12 Nov 2024
The people at Distinct Cremations were all so kind and very helpful. They always had answers for all of my questions. I received my partners ashes when they were promised with a half hours notice before they were actually delivered, which was nice.
Anonymous, on Feefo 12 Nov 2024
None of the family (or wider circle of friends) had experienced this type of service prior to this occasion. Kerry Ludlow was so helpful & kind during such a difficult & emotional time. The whole process went really really smoothly & was exactly as we had hoped for. Kerry’s help with the paperwork & suggestions, we hadn’t thought of, was very very much appreciated. At such difficult times, it’s hard to make decisions & think of things, but we were all so very grateful for the care offered & given. The crematorium at SirHowy was very peaceful, with lovely open spaces. Anna our chapel attendant on the day was also very very lovely & so kind, as was the gentleman (I’m so sorry we didn’t take or remember his name) who assisted us when we collected our Dad’s ashes. The whole process went so smoothly, please pass on our gratitude to Kerry, Anna & everyone concerned. Thank you very very much .
Anonymous, on Feefo 11 Nov 2024
I am deeply grateful to the staff at Distinct Cremations for their kindness and compassion during this process. From start to finish, they handled every detail with great care and respect, giving my husband a beautiful farewell. Also a special thank you to Sarah Miller for her professionalism and care. Their support and gentle guidance provided immense comfort, and I truly appreciate their dedication to making this experience as smooth and meaningful as possible. Thank you for helping me honor his memory with dignity and peace." Mrs G padfield
Anonymous, on Feefo 10 Nov 2024
Team Distinct Cremation especially Kerry for making this difficult time for us easier you meet all our needs Thankyou so much for your support.
Elizabeth Byrne, on Feefo 9 Nov 2024
Courteous service from start to end. All questions were answered promptly. It was very reassuring to know that my friend was in good hands and I didn't need to do anything until his ashes were returned to me.
4.9/5
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4.9/5
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4.8/5
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Read all our reviews