Arrange a cremation today_ Distinct Cremations

Whether you're looking for answers on arranging a funeral, our funeral plans, or you want to know more about us as a business, you'll find it here in our FAQ section. Or you can always contact us with any question you have and we'll get back to you as soon as we can.

Our Frequently Asked Questions

Our FAQ section is based on questions we're often asked by our customers. If you're looking for questions related to a specific topic, you can use the buttons below 'Browse guidance by topic' then click Submit and you'll only be shown the FAQs from this section.

If there's something you can't find immediately, you can always contact us with your question and we'll get back to you as soon as we can.

Frequently asked questions - page 1

At Distinct Cremations, we offer both unattended and attended funeral plans delivered with dignity and care.

Our funeral plans include every aspect of the cremation arrangements so when the time comes there will be nothing more for your family to pay. We deliver all of the services ourselves including transport, care at our mortuary, cremation at one of our crematoriums and the return of the ashes. Our caring team is there to offer support throughout with both paperwork and making the arrangements.

Yes – many wakes are now held after the funeral has taken place, allowing people to come together to celebrate the life of the deceased.

No - We can’t send ashes overseas directly, however we can help you to make the arrangements to do so yourself.

Yes, as long you are over 18 you can take out a prepaid funeral plan for a direct cremation. A prepaid direct cremation plan is an agreement set up between you and your funeral provider. The funeral can be chosen and paid for in advance, providing a straightforward way to organise your future and ensuring a direct cremation for you when the time comes.

At Distinct Cremations, we ask no medical questions and there are no screenings. You can see more on our funeral plans page.

After confirming the death, a hospital doctor will issue a vital medical certificate detailing the cause, essential for legal procedures. Enclosed in a sealed envelope, it's addressed to the local register office of births, deaths, and marriages. You can usually retrieve this certificate from the hospital's bereavement office or the deceased's GP, along with guidance on death registration procedures.

Carbon offsetting is a way to compensate for producing carbon dioxide emissions by funding an equivalent carbon dioxide saving elsewhere. Carbon offsetting projects help to combat global climate change as well as caring for local communities.

All the carbon offsetting projects available on the Greenr platform that Distinct Cremations is using for you have the highest credibility and are verified.

The documents needed for a direct cremation include:

  • The medical certificate of cause of death
  • Death certificate/green form from the registry office
  • Completed cremation forms

In case of a coroner's involvement, additional forms may be required. Approval by a medical professional is needed for the cremation to proceed. For more detailed information, see our guide on the documents you need to arrange a funeral.

For some, the lower cost of an unattended funeral makes it a more affordable or attractive option. Others simply prefer to have a more low-key send off. Or for people who don't want to follow traditions, an unattended cremation gives families the freedom to hold a personal and unique celebration of life event. See our celebration of life ideas for inspiration around locations, themes, dress codes and more.

What our customers say about us

We offer the highest level of support, but don't just take our word for it. Below are recent reviews from customers who bought a funeral with us.

4.9/5
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4.9/5
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4.8/5
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Anonymous, on Feefo 19 Dec 2024
perfect service thank you
Richard Ingram, on Google 18 Dec 2024
My wife and I decided to sort out our funeral arrangements we looked at various brochures phoned all the major company's .The best one we found was Distinct cremations not the cheapest but the best . The lady who dealt with me was so informative and patient . Everything was explained and all my questions were answered ,I didn't feel pushed into making a decision there and then .This company do really care I've never spoke to anyone in the industry with such knowledge of their company and such compassion when discussing what is a delicate and personal subject . We have recommended this company to my wife's sister and husband and they too have taken out a policy with them . Fully recommended
Anonymous, on Feefo 18 Dec 2024
Everything was done to the highest standard and the staff were very helpful and respectful of our needs
Trevor Alan Flack, on Feefo 17 Dec 2024
Distinct Cremations have been exceptional in the way they dealt with everything for us during a very difficult time. They were respectful and caring and very very helpful, they kept in constant touch showing empathy and compassion; excellent.
Anonymous, on Feefo 16 Dec 2024
I did not purchase this plan it was purchased by my sister who is the one that died. However I have been extremely impressed by the service provided by Distinct Cremations from day one. Their staff have been helpfull, courteous and polite throughout my dealings with them and I would have no hesitation in recommending them.
Anonymous, on Feefo 13 Dec 2024
Very helpful & explained everything before we signed up
David Hanbury, on Google 12 Dec 2024
Excellent and caring communication via mail, email and phone. Very impressed with the courtesy and quality of service.
Earl Batty, on Google 12 Dec 2024
Upon deciding what future wishes I wanted I contacted distinct and spoke to a wonderful lady called Sarah Jordan who explained everything I needed to know regarding my future wishes in the most calming, stress free way, Sarah made the whole process feel so natural,where people may find this sort of thing quite a difficult subject to approach, Sarah has an undoubted ,reassuring quality about her and her calming and caring nature shone through like a lighthouse guiding the ship to port, very professional in her attitude and mindful of what the customer may or not need without the pushy type nature of a sales person selling a product, I was so grateful for the input I received and without doubt I would recommend this company for your future wishes to be taken care of, very competitively priced with so many different options to choose from,and also a good financial plan for spreading the cost that makes it manageable for your own personal choice,and most importantly someone who has a good idea of what you are going through but also the reassurance you need to make your final wishes and decisions when the time comes thanks Sarah
4.9/5
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4.9/5
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4.8/5
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